RETURNS & REFUNDS POLICY

At Tipx Geek Store, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be entitled to cancel your purchase, return your item or request a refund in accordance with applicable UK consumer protection laws.

YOUR RIGHT TO CANCEL

For most products purchased online, you have the legal right to cancel your order within 14 days of receiving your goods, without having to provide a reason.

If your order is delivered in multiple parts, the cancellation period generally begins when you receive the final part of your order.

To exercise your right to cancel, please contact us at:

Email: tipxbrasil@gmail.com

Please include your order number and clearly state that you wish to cancel your order.

RETURNING YOUR ITEM

After notifying us that you wish to cancel your purchase, you should return the item within 14 days.

Items should be returned in a condition that allows us to determine whether they have been handled beyond what is reasonably necessary to inspect their nature, characteristics and functionality.

Where reasonably possible, please return products in their original packaging and with all accessories and components included.

Unless an item is faulty, damaged, incorrect or otherwise does not conform to the contract, you may be responsible for the direct cost of returning the goods.

REFUNDS

Once your cancellation has been validly requested, we will process your refund in accordance with applicable UK consumer law.

Where required by law, we will refund the cost of the standard delivery option originally selected when you placed your order.

If you selected a more expensive delivery option, we are not required to refund the additional cost above the standard delivery charge.

Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed with you.

Where permitted by law, we may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been returned.

FAULTY, DAMAGED OR INCORRECT ITEMS

If you receive an item that is faulty, damaged, not as described or different from what you ordered, please contact us as soon as possible.

Your statutory rights under applicable UK consumer protection legislation are not affected by this policy.

Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.

Please contact [CUSTOMER SUPPORT EMAIL] and provide your order number together with photographs or other relevant information where appropriate.

EXCEPTIONS TO THE RIGHT TO CANCEL

Certain products and circumstances may be excluded from the statutory cancellation right under applicable law.

This may include personalised or customised products and certain sealed goods that are not suitable for return for health or hygiene reasons where the seal has been broken.

Where applicable, other statutory exceptions may apply.

If a product is subject to a specific return restriction, this will be communicated before you complete your purchase where required by law.

YOUR STATUTORY RIGHTS

Nothing in this Returns & Refunds Policy affects or limits any statutory rights you may have under applicable consumer protection legislation.

If you have any questions regarding returns, cancellations or refunds, please contact us at:

tipxbrasil@gmail.com